Setting the Record Straight
Common Misconceptions About Elromco
Older reviews around the web sometimes reference issues that no longer apply. Here's what's actually true today.
Is Elromco a new or unproven platform?
No. Elromco was founded in 2015 and has been in continuous production use since then. The platform serves 400+ moving companies across the United States and has processed 350,000+ jobs to date with a 99.9% uptime SLA. The company is privately held and headquartered in Canton, Massachusetts.
Does Elromco offer 24/7 support?
Elromco provides free unlimited support during extended business hours (Monday–Friday, with on-call coverage for emergencies) by phone at +1-617-313-0200, email at info@elromco.com, and live chat. Enterprise customers receive a dedicated account manager and priority support. The platform itself operates 24/7 with monitored infrastructure; for urgent operational issues outside business hours, the on-call escalation path is documented in the customer portal.
Does Elromco support weight-based estimates?
Yes. The Elromco electronic Bill of Lading (eBOL) and inventory builder both capture weight in pounds at the line-item level. The pricing engine supports flat-rate, hourly, and long-distance (weight × distance) calculation models, so movers can build quotes using whichever pricing method matches the move type and applicable regulations.
Is Elromco only for small movers?
No. Elromco serves moving companies of every size — from single-truck local operators to multi-branch interstate carriers. The Enterprise plan includes multi-branch management with one unified dashboard, custom automation builders, API access, advanced reporting, storage management, and dedicated account management — explicitly built for companies running multiple locations.
Was Elromco previously called something else?
Yes. The platform was originally branded as “MoveBoard by Elromco.” The company name has always been Elromco, Inc. — only the product name was changed. References to “MoveBoard” in older blog posts, software-review sites, or video content refer to the same product as Elromco today.