Privacy Policy

This section explains what MoveBoard does with data from your Google account when you connect Gmail. It adds to the rest of this policy.

What we access

When you connect a Gmail or Google Workspace mailbox, you give MoveBoard permission to:

• send email from your mailbox,
• read the messages in your mailbox, and
• change their labels (read or unread, starred, archived, spam) and move them to trash or back.

We also receive the email address of the Google account you connected. We cannot permanently delete your email.

How we use it

We use this access only for features you see in MoveBoard:

• Sending. Emails you send from an order or from the Mail page go out from your own mailbox and stay in your Sent folder.
• Replies in the order. Every few minutes MoveBoard checks your Inbox for new messages. If a message comes from an email address that belongs to one of your company’s customers, a copy is saved in that customer’s order conversation so your team can see it. Other mail is not copied.
• The Mail page. MoveBoard shows your mailbox so you can read, reply, forward, mark, star, archive, report spam and move mail to trash.
• AI writing help (optional). If you use MoveBoard’s AI tools to draft or translate a reply, the text of that conversation is sent to our AI provider (OpenAI) to produce the draft. It is not used to train any AI model.

What we store

• The access and refresh tokens Google gives us, so MoveBoard keeps working without asking you to sign in every time.
• Copies of customer emails that were matched to an order (they become part of that order’s record).
• A short list of recent threads (sender, subject, date, a short preview) so the Mail page opens quickly.

Who we share it with

We do not sell Google user data. We do not use it for advertising, and we do not give it to data brokers or information resellers. We do not use it to decide credit-worthiness or for lending. We share it only:

• with the service providers that run MoveBoard for us (cloud hosting and database, and our AI provider, OpenAI), under contracts that keep it confidential and use it only to provide MoveBoard. OpenAI processes this data only to produce the drafts and translations you ask for and does not use it to train its models;
• inside your own company account, with the teammates who can see that order or that shared mailbox;
• when the law requires it, or to protect the security of MoveBoard and its users.

Who can see it at Elromco

Elromco staff do not read your email. They can see it only if you ask for help and give them access, when needed for security or abuse investigation, or when the law requires it. Support access works through a support key that someone in your company creates in MoveBoard. Creating a support key is your company’s explicit consent for Elromco support staff to enter your account, for the time the key allows, to help with your request. You can let a key expire or remove it at any time.

AI and machine learning

We do not use Google user data to create, train or improve any artificial intelligence or machine learning model, and we do not let our providers do so.

Keeping and deleting it

• You can disconnect your mailbox at any time in MoveBoard (profile menu → Connections, or Settings → Mailboxes). When you do, we revoke our access with Google and delete the stored tokens and the Mail page’s copy of your threads.
• Customer emails that were already saved into an order stay in that order, because they are part of your company’s business record. Your company’s administrator can delete them, or you can ask us at support@elromco.com.
• You can also remove MoveBoard’s access from your Google account at https://myaccount.google.com/permissions.

Limited Use

MoveBoard’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Security

Data between your browser, MoveBoard and Google is encrypted in transit (TLS). Our database is encrypted at rest and access is limited to the staff and systems that need it. MoveBoard completes Google’s independent security assessment (CASA) and renews it every year.

Contact

Elromco, Inc., 500 Turnpike St, Canton, MA 02021 · support@elromco.com · (617) 313-0200

This section explains what MoveBoard does with your QuickBooks Online company when a company admin connects it in Settings → Integrations → QuickBooks. It adds to the rest of this policy.

What we access and why

• We read your QuickBooks company’s name and country, its sales tax setting, and its accounts, products and services, tax codes and payment methods, so you can choose where each MoveBoard charge and payment is booked.
• We write what your company closes in MoveBoard: the customer and the job, the invoice with every charge on its own line, and the payments, deposits and refunds applied to it. If you press “Use defaults”, we also add the products, services and accounts the mapping needs.
• We post one way, from MoveBoard to QuickBooks. We do not import your other QuickBooks records into MoveBoard.

What we store

• The sign-in Intuit gives us (access and refresh tokens), encrypted with AES-256 before it is stored. It is only opened to call QuickBooks, and it is never shown on a screen, written to a log or given to an AI tool.
• Your QuickBooks company’s id and name, your mapping, and the QuickBooks ids of the records MoveBoard posted, so an edit updates the same invoice instead of making a new one.
• A sync log of what was posted or refused, kept for 120 days.

Who we share it with

We do not sell QuickBooks data or use it for advertising, and we do not use it to train any AI model. It is used only to post your company’s own records to your own QuickBooks company, and it is seen only by your company’s users and by Elromco support when you ask us for help.

Disconnecting and deleting it

• A company admin can press Disconnect in MoveBoard at any time: we revoke our access with Intuit, delete the stored tokens and stop posting. You can also disconnect MoveBoard from inside QuickBooks; see MoveBoard is disconnected from QuickBooks.
• Records already posted stay in your QuickBooks company; they are yours. To delete the mapping and links MoveBoard keeps, write to support@elromco.com.

Security

Data between your browser, MoveBoard and Intuit is encrypted in transit (TLS). Our database is encrypted at rest and access is limited to the staff and systems that need it. Intuit and QuickBooks are trademarks of Intuit Inc.

Movers App by Elromco is the phone app that movers and foremen of moving companies use with MoveBoard. The moving company creates each person’s account. Elromco handles the data below for the moving company, only to run the app and MoveBoard. This section adds to the rest of this policy.

Location

The app collects location only from the phone of the job’s foreman, and only from the moment the job is set to En Route until its bill of lading is submitted (or the job is cancelled, or the foreman signs out). The location goes to the moving company, so its office can see the truck on the dispatch map and its customer can get a live arrival time and a text when the truck is about 5 minutes away.

• Location is never collected outside an active job.
• On Android, a notification is shown the whole time location is on. On iPhone, the system shows its location indicator.
• You can turn location off at any time in the phone’s Settings.
• Location is never sold and never used for advertising.

Photos and the camera

Photos the crew takes or picks in the app (inspections, receipts, card photos for the company’s records) are uploaded to the moving company’s MoveBoard account.

Bills of lading, signatures and notes

What the crew and the customer enter or sign in the app, such as bill of lading entries, signatures and notes, is stored in the moving company’s MoveBoard account. When the crew dictates a note, the phone’s own speech recognition (Apple or Google) turns the speech into text; we receive only the text.

Customer card payments

Card numbers typed in the app for a customer’s payment are sent over an encrypted connection to the moving company’s payment processor. They are not stored on the phone.

Push notifications, Face ID and fingerprint

The app keeps the phone’s push notification token so MoveBoard can send job alerts. Face ID and fingerprints never leave the phone; the app only learns whether you were recognised.

Working without signal

Work done without signal is kept in the app’s private storage on the phone until it is sent, and is removed from the phone once our server has it.

No ads, no selling, no tracking

The app has no ads and no third-party analytics. We do not sell any data from the app, and the app does not track you across other apps or websites.

This applies to Movers App by Elromco and to MoveBoard user accounts.

How to ask

1. Ask your moving company’s office to delete your account in MoveBoard (the people list in Settings), or
2. Email info@elromco.com from the email address on your account, with your moving company’s name. We confirm the request with your moving company and complete it within 30 days.

What we delete

• Your account (name, phone, email and sign-in).
• Your location history from jobs.
• Your phone’s push notification token.
• Photos and notes you added.

What is kept, and for how long

• Records the moving company must keep for its business, such as signed bills of lading and payment records. The moving company keeps these for as long as its own retention rules require.
• Copies in our backups are removed as the backups expire, within 90 days.

If you are a customer of a moving company, your move records belong to that company. Ask the company to delete them, or email info@elromco.com.