Moving dispatch software: Crews, trucks and jobs on one board.
MoveBoard's moving dispatch software puts a row per truck and the hours across, with every booked job laid over the hours it runs. Build the day's crews, drag a crew onto a job, move a job to another truck or time, and the movers get their text. The crew answers from their phone and their names turn green or red while you watch, and the Crew tracking tab shows every crew on a live GPS map.
- every drag snaps to the half hour
- ½ hevery drag snaps to the half hour
- press texts every mover not told yet
- 1press texts every mover not told yet
- tabs: Dashboard, Job assignments, Crew schedule, Dispatch, Crew tracking, Confirmations, Box deliveries
- 7tabs: Dashboard, Job assignments, Crew schedule, Dispatch, Crew tracking, Confirmations, Box deliveries
What is moving dispatch software?
Moving dispatch software assigns crews and trucks to booked moves and tells everyone where to be. In MoveBoard the dispatcher builds the day's crews, drags them onto jobs on a board with a row per truck, and texts each mover their crew and report time. Movers confirm from their phone, and customers get their arrival window.
What it fixes
What moving dispatch software fixes.
The day lives on a whiteboard, and only the dispatcher can read it.
Every truck, job, crew and arrival window on one board the whole office sees.
Fifteen phone calls the night before to tell the crew where to be.
Send Notification texts everyone their crew and report time, and they confirm from their phone.
Two jobs promised the same truck at the same hour.
A booked truck can't be booked twice. A busy person gets a warning before you go ahead.
How it works
How dispatch works, from crew schedule to truck.
01 / Crew schedule
Build the day's crews, then send them.
On the Crew Schedule each crew is a card: the foreman's spot first, then drivers and helpers dragged in from Personnel, a report time and the trucks. Nothing goes out while you build. Press Send Notification and everyone not told yet gets their text, with a link to their schedule in the Movers App.
- Green dot: free today. Grey: already on a crew or off
- Answers in colour, live: Confirmed, Declined, Send / Resend
- Change the report time and everyone on the crew can be texted the new time
- Each person's safety stars blend damage claims with customers' reviews of their jobs
- Multi-day jobs can send their own assignment text and email: "Day 2 of 3", that day's date and report time, and every day of the job
Dispatch · Crew schedule
Every crew, every truck
Add a spot
Add a spot
Personnel
Available: 1 Foreman · 2 Helper · 0 Driver
Send Notification02 / The board
Drag a crew onto a job, or a job onto a truck.
Drag a crew from Assign Crew onto a job card: the job turns orange, its status becomes Assigned and the new people get their New Job Assignment text. Drag a job by its six-dot handle along its row to change the time, or onto another row to change the truck. Click a job to pick people one by one in Assign Personnel, double-click to open the order.
- Card colours: Booked, Reserved, Crew on it, Completed
- A gold note icon when there's a dispatch or foreman note
- The bill of lading and the crew's inspections one press away
- Print the day sorted by truck for the yard, or by move time for the office
- A ✓ on the card once the customer has confirmed their move
Dispatch · Thu, Oct 15
Every crew, every truck
#RES-1146 Robert Hale (617) 555-0164
Residential · Local Move · 3 Movers 1 Truck · 2 Bedroom
From: Cambridge, MA 02139 · To: Quincy, MA 02169
Marco Silva
#RES-1150 Megan Cole
Residential · Local Move · 2 Movers 1 Truck
#RES-1146 Crew: 3/3
03 / Arrival windows
TBD jobs get a truck, customers get the time.
Jobs booked before you know the truck, or with a TBD arrival window, wait on the Job Assignments tab. Drag one onto a truck at the hour it should start and its window follows your company's arrival windows. Type an exact start window, or pick a later end in half-hour steps, then tell the customer.
- The envelope on a card emails and texts that customer the new window
- Send to all customers does the whole day at once
- The envelope comes back if the job moves again
- Every truck and time change listed in the Job assignments log
Dispatch · Job assignments
Every crew, every truck
TBD / Unassigned jobs
Send to all customers
Job assignments log
04 / Dashboard
The whole day in numbers.
The Dashboard tab updates itself the moment a crew moves a job along: jobs by status, which jobs are not started, en route, working or finished, and who is running late past the end of their arrival window. Crews and trucks out, the jobs with no crew or no truck, and the crew's answers.
- Running late: the window has ended and the crew hasn't started
- Estimate, collected by cash, card and check, balance due and tips
- Money figures only for admins and people given the permission
- Open Dispatch on the tab you like, on every computer and phone
05 / The fleet
A month of trucks, and the days they're off.
The fleet shows one month, a row per truck and a column per day, with how many jobs each truck carries. Click a free day to take a truck off the road for a repair, and MoveBoard won't let a job onto it that day.
- A whole year of days off from Truck Availability in settings
- Count a truck as free by open hours, or one job per truck per day
- Blocked and held time shown on the truck's row, with the reason
06 / On a phone
Run the day from your pocket.
On a phone, Dispatch fills the screen with its tiles. Tap a job, then tap a crew, and it's assigned. Jobs move only by their six-dot handle, so a swipe never moves one by accident. The Crew Schedule keeps Send Notification in a bar at the foot of the screen.
- A tablet held sideways shows the full desk layout
- Open order opens the order window over the board
Crew tracking
Every crew on duty, live on a map.
With the Movers App, Dispatch › Crew tracking shows where your foremen are. Press a crew to see its truck, its route to the next stop and its arrival time, the same map your customer's link shows. The Dispatch board's crew strip and the order window open that crew's map too.
Late means the arrival time lands after the order's arrival window closes; At risk means it lands in the window's last 10 minutes. History replays any past day with the miles and the time of each part.
- Counts for En route, On the job, Late, At risk, No signal and Available
- The foreman's phone reports from En Route until the bill of lading is submitted
- Customers get the live map by link and in their portal, and a text about 5 minutes before each stop
Move confirmation
Every move confirmed the day before.
The day before the move, MoveBoard asks each customer to confirm by text, email or both, at the time you pick. They reply YES, or tap the link and press Yes, confirm my move.
Dispatch › Confirmations shows every job of the day as Confirmed, Waiting, Replied or Not sent, and updates the moment a customer answers. Send now, Send to all, or Mark confirmed when they tell you on the phone. No answer? Reminders go out every 1 to 3 hours, never at night, and by the time you set the people you chose get a Call to confirm task.
- A ✓ on the job's card and a Confirmed tag on the order
- Edit the texts and the email with a live preview
Scheduling
Scheduling software for moving companies.
Scheduling starts before dispatch. The Calendar shows your orders by month, week or day: how many are new, booked or reserved each day, how full the fleet is and how many trucks are still free. Open a day for its truck schedule, or the Services tab for your estimators' visits.
When the office books a move it gives it a date, its trucks and an arrival window. A booked truck can't be booked twice, a busy mover gets a warning before you go ahead, and days a truck is off the road are blocked for everyone.
- Arrival windows from your own settings, or TBD until the day
- Move a job to another day, truck or time and tell the customer
- Several branches on one combined board, on Enterprise
“The best moving software I have used in the past 10 years.”
By the numbers
1
Press texts the day's crews
Send Notification saves the crews and texts everyone not told yet their crew and report time. Their answers show on the Crew Schedule as they come in.
Can I see multiple crews on the same view?
Yes. The board has a row per truck with the day's hours across, and under each truck its crew and report time. The Crew Schedule shows every crew of the day side by side. Pick a service in the Service Type Legend to see only its jobs, or switch to the list for one row per job.
How do TBD arrival windows work?
Switch TBD on in your arrival window settings and a move can be booked with the earliest and latest the truck may start. On the day, drag it from TBD / Unassigned jobs onto a truck at the hour it should start, or type the exact window. Then press the envelope and the customer gets an email and a text with their arrival window.
Can crews see their assignments on mobile?
Yes, in the Movers App; the text they get has a link to their schedule. They confirm (or decline, if you allow it) each day, see the job details and directions, and the foreman runs the bill of lading on the phone.
Does dispatch integrate with the rest of the system?
It's the same MoveBoard. A booked order is on the board on its move date, double-clicking a job opens its order, the crew's taps move the job's status, and when the foreman submits the bill of lading the job is completed and the signed bill goes to the customer.
What happens when a crew member declines a shift?
Their name turns red on the Crew Schedule the moment they decline in the Movers App. Drag someone else into the spot and press Send Notification. If someone answers you by phone, set their answer yourself from the spot's menu.
Can I block out a truck for maintenance or repairs?
Yes. On The fleet, click the truck's day and it's off the road; a whole year of days off is set from Truck Availability in settings. For part of a day, Block time holds the truck with a reason everyone can read.
What are the stars beside each mover's name?
Their safety rating, from 1 to 5 stars, over the last two years with recent work counting more. It blends two records: damage claims on the jobs they worked, against your company's own rate, and the customers' reviews of the jobs they were responsible for. Good reviews raise it, 1 to 3-star reviews lower it, and a review the site removed stops counting.
Can customers confirm their move the day before?
Yes. At the time your branch picks, the day before the move, each customer is asked by text, email or both. They reply YES or tap the link and press Yes, confirm my move, and Dispatch › Confirmations shows who has confirmed, who is waiting and who wrote back. Reminders and a Call to confirm task follow up when nobody answers.
Does MoveBoard show where my trucks are on a map?
Yes. With the Movers App, Dispatch › Crew tracking shows every crew on duty on a live map, with the truck, its route to the next stop, the arrival time and counts of crews en route, late, at risk and with no signal. The foreman's phone reports from En Route until the bill of lading is submitted. The job's steps, Received, En Route, Arrived, Loading, On The Way, Unloading, Payment and Completed, stay on the job card and the Dashboard, each with its time.
How do movers know which day of a multi-day job they're on?
Settings › Communication › Templates has a multi-day assignment email and text beside the regular pair. With them in use, Dispatch sends them instead of the regular ones when someone is put on a day of a multi-day job, with that day ("Day 2 of 3"), its date and report time, and a list of all the job's days. A one-day job always gets the regular message.
Works with
Dispatch hands the day to the next screen.
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